Availability
ICT regulation tool kit - Universal Access and Service (report with Intelecon for the World Bank and ITU, 2009) (3.8 MB). For other documents please see the overview.
The importance of mobile providers as information gatekeepers (paper for IKM Emergent, 2008).
Universal Access - How Mobile can Bring Communications to All (report with Intelecon for GSMA, 2008) (2.6 MB).
Increasing ICT Access in Rural and Peri-urban Areas of Nepal - main report (for the Ministry of Information and Communications, Nepal, 2006).
Increasing ICT Access in Rural and Peri-urban Areas of Nepal - annexes (reports edited by Claire Milne for the Ministry of Information and Communications, Nepal, 2006) (7.0 MB). For other documents please see the overview.
Information and Communications Technologies in Rural Nepal - enhancing access and service delivery (report for the Ministry of Information and Communications, Nepal, 2003).
Response to EU consultation on the scope of universal service (response to the European Commission, 2005).
Sustainable enlargement of public access (also available in French): chapter 4 of Universal Community Service: Access For All To Internet Services At Community Level (report edited by Claire Milne and Sean Creighton for the Council of Europe, 2000) (also available in French).
Affordability
Are telecommunications services universally affordable across the EU? An independent assessment for Vodafone (report with Plum for Vodafone, 2010).
Affordability case study (1.1 MB): chapter 6 of Future Consumer - Emerging Consumer Issues in Telecommunications and Convergent Communications and Media (report edited by Claire Milne and others for the Australian Communications Consumer Action Network, 2009) (7.2 MB).
Improving affordability of telecommunications: cross-fertilisation between the developed and the developing world (paper for TPRC, 2006).
Improving Affordability of Telecommunications: Cross-fertilisation between the developed and the developing world: chapter 2 of Diversifying Participation in Network Development (book edited by Amy Mahon and William Melody for the World Dialogue on Regulation of Network Economies, 2007) (3.9 MB).
Telecoms demand: measures for improving affordability in developing countries - a toolkit for action - main report (report for IDRC, 2006). For other documents please see the overview.
Towards defining and measuring affordability of utilities - a discussion paper (report for the Public Utilities Access Forum, 2004).
Measuring affordability of telecoms (report for ITU, 2003).
Ensuring affordability of basic service in PHARE countries (report for the European Commission, 1999).
Cost of service
Please see the list on the telecommunications development page.