This page has general references about consumer affairs for communications, especially in the United Kingdom but also in international organisations, the European Union, Australia, Canada and the United States. Some more specific references are on the reports page.
United Kingdom
Sector regulators
Oftel Advisory Committees for Telecoms: archives
Oftel consumer research: archives
Oftel consumer publications 2000-2003: archives
DTI Consumer and Competition Policy publications
Service regulators
Independent Committee for the Supervision of standards of Telephone Information Services (ICSTIS)
Nominet UK: internet domain names registry
General consumer organisations
Consumers' Association campaigns
National Consumer Council communications
General Consumer Council for Northern Ireland
Scottish Consumer Council communications
Welsh Consumer Council communications
Special consumer organisations
Telephone Helplines Association
Campaign for Unmetered Telecoms: archives
Some Ofcom general consultations of special interest to consumers
Ofcom's consumer policy February 2006
Co-regulation December 2003
Some Ofcom telecommunications consultations of special interest to consumers
New voice services February 2006
Migrations, switching and mis-selling February 2006
Metering and billing November 2005
Silent calls October 2005
Single non-emergency calls number October 2005
Number translation services September 2005
Telecoms strategic review September 2005
Alternative dispute resolution July 2005
Universal service obligation January 2005
Mis-selling fixed line services November 2004
Quality of service information September 2004
Hardwired telephones June 2004
Some Ofcom broadcasting and radio consultations of special interest to consumers
Radio review October 2005
Amateur radio licensing May 2005
Public service broadcasting February 2005
Alcohol advertising July 2004
Broadcasting Code July 2004
Media literacy June 2004
Community radio February 2004
Electronic programme guides February 2004
Broadcast advertising October 2003
Age and disability
Ofcom advisory committee on older and disabled people
DIEL: archives
Phoneability: links for the elderly and disabled
Telecommunications Action Group
Internet
Advice
Citizens Advice communications guide
National Consumer Federation tariff guide
Magenta Systems UK Telecom Tariff Cost Comparisons
Switch with Which? Switch mobile phones
TelecomsAdvice: advice for small businesses
Ricability telecoms and alarms: advice for the elderly and disabled
Internet safety zone: advice for people of all ages
Discussion
CommsWatch: a weblog by an Ofcom Consumer Panel member
The Scream: a forum for users
International organisations
International Telecommunications Users Group
QuickLinks - consumer protection: news
ITU Asia-Pacific Region Regional Meetings of Consumer Societies
European Union
Services of general interest (European Commission, 2003): a consultation about the policy in the EU
Telecommunications survey (European Commission, 2000): a report on services in the regions of the EU
Soft Law and the Consumer Interest (European Consumer Law Group, 2001)
European Consumers' Organisation
Australia
Australian Communications and Media Authority
Telecommunications Industry Ombudsman
Consumers' Telecommunications Network
Communications Alliance Consumer Participation
Telstra Consumer Consultative Council
Canada
Canadian Radio-Television and Telecommunications Commission
Public Interest Advocacy Centre
United States
Federal Communications Commission
Federal Communications Commission Consumer Advisory Committe
California Public Utilities Commission
Consumer Federation of America
Utility Consumers Action Network (California)
Public Utility Law Project: a campaign for telephones for inmates
Alliance for Public Technology: a pressure group
Teletruth: a pressure group
National Association of State Utility Consumer Advocates
Fisher Sheehan & Colton: low-income consumer advocacy
ABTolls: information for consumers